Responsible Gaming

Every form of gambling carries the inherent risk of financial loss. No strategy, system, or approach can guarantee consistent winnings. Accepting this reality before you play is the foundation of responsible behaviour.

1win encourages all players to treat gambling as a form of entertainment, not as a source of income or a way to resolve financial difficulties. Keeping that perspective in place helps protect both your finances and your mental wellbeing.

Core Principles to Keep in Mind

• Set a budget before you play. Decide in advance how much you are comfortable losing, and do not exceed that amount.
• Play with disposable income only. Never use money allocated for rent, food, bills, or other essential expenses.
• Time limits are as important as spending limits. Prolonged sessions can impair judgement and lead to impulsive decisions.
• Chasing losses increases risk. If you have reached your limit, stop playing. Attempting to recover losses often leads to greater financial harm.
• Stay informed about odds. All casino games and sports bets are designed with a built-in house edge. Understanding this helps set realistic expectations.
• Gambling and altered states do not mix. Avoid playing under the influence of alcohol, medication, or extreme emotional stress.
• Use the account tools available to you. Deposit limits, session reminders, and self-exclusion options exist specifically to support responsible play.

These principles are not restrictions. They are practical tools that allow you to enjoy gambling on your own terms, with full awareness of the risks involved.

Betting addiction can develop gradually and is often difficult to recognise from the inside. Being aware of the warning signs is the first step toward addressing the issue before it causes serious harm.

The following indicators may suggest that gambling has moved beyond recreational activity and become a problem:

• Spending more money or time gambling than originally intended;
• Feeling restless, irritable, or anxious when not gambling;
• Repeatedly attempting to reduce or stop gambling without success;
• Using gambling to cope with stress, anxiety, depression, or personal difficulties;
• Lying to family members, friends, or colleagues about the frequency or scale of gambling activity;
• Borrowing money, selling possessions, or taking on debt to fund gambling;
• Neglecting work, studies, family responsibilities, or personal health due to gambling;
• Continuing to gamble after significant financial losses, with the intention of winning the money back;
• Losing interest in hobbies, social activities, or relationships that were previously important;
• Feeling a persistent preoccupation with gambling, including planning future sessions or reliving past ones.

Gambling addiction is a recognised condition that can have serious consequences for financial stability, mental health, and personal relationships. If several of these signs apply to your situation, seeking help is a constructive and courageous step.

Taking action early can prevent gambling from escalating into a serious problem. The following measures are recommended by 1win to help players maintain control and address addictive behaviour:

• Acknowledge the issue honestly. Recognising that gambling has become a problem is a necessary and empowering first step;
• Use self-exclusion tools. 1win provides self-exclusion options that allow you to temporarily or permanently restrict access to your account;
• Set strict deposit and wagering limits. Account controls let you define how much you can deposit or bet within a set time period;
• Activate session time reminders. Regular notifications help you stay aware of how long you have been playing;
• Talk to someone you trust. Sharing your experience with a family member, friend, or counsellor can reduce isolation and provide meaningful support;
• Remove access to gambling funds. Consider transferring financial control temporarily to a trusted person, or restricting access to credit cards and online payment methods;
• Seek professional counselling. Therapists and addiction specialists can provide structured, confidential support tailored to your situation;
• Explore support groups. Peer support programmes connect you with others who have had similar experiences and can offer guidance and encouragement;
• Replace gambling with alternative activities. Structured hobbies, physical activity, and social engagement can help fill the time previously spent on gambling;
• Contact a helpline. Trained advisors are available to speak with you confidentially and guide you toward the most appropriate support services.

Addiction recovery is a process, not an event. Each step taken toward regaining control is significant.

For players in India who are concerned about their gambling behaviour, a number of professional organisations offer confidential guidance, counselling, and addiction support services.

The following resources may be of assistance:

• iCall (Tata Institute of Social Sciences): A psychological counselling service based in India, offering support for behavioural and mental health concerns. Contact via icallhelpline.org or call 9152987821;
• Vandrevala Foundation Helpline: A 24-hour mental health helpline available across India. Call 1860-2662-345 or visit vandrevalafoundation.com;
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A leading mental health institution in Bengaluru providing specialist psychiatric and addiction services. Visit nimhans.ac.in;
• Gamblers Anonymous India: A peer support fellowship for individuals affected by compulsive gambling. Information is available at gamblersanonymous.org;
• Snehi Foundation: Provides emotional support and mental health counselling across India. Reachable at 044-24640050 or through snehi.org;
• Jeevan Aastha Helpline (Gujarat): A state-run mental health helpline offering support across several Indian regions. Toll-free number: 1800-233-3330.

These organisations provide free or low-cost services and are staffed by trained professionals who understand the complexities of gambling-related harm.

Players who are experiencing difficulties related to gambling behaviour can reach the 1win support team at any time. The support team is equipped to assist with account restrictions, self-exclusion requests, and directing players toward appropriate help resources.

The following channels are available for players in India:

• Live Chat: Available directly on the 1win website and mobile application, 24 hours a day, 7 days a week;
• Email Support: Players can submit detailed requests or concerns to the official support email address listed in the Help section of the platform;
• Online Help Centre: The 1win Help Centre contains detailed articles on responsible gaming tools, account settings, and self-exclusion procedures;
• In-App Support: Support requests can be submitted directly through the 1win mobile application for Android or iOS devices.

All responsible gaming-related requests are handled with strict confidentiality. Players are encouraged to reach out without hesitation if they need assistance managing their account or accessing help services.