1win Privacy Policy

This document outlines how 1win collects, processes, protects, discloses, and destroys the personal data of its users. All data handling practices are grounded in the principles of transparency, security, and lawful processing. The use of personal information is conducted strictly on the basis of user consent, as provided at the time of registration or continued use of the platform. Users accessing the 1win website are advised to read this policy carefully to understand their rights and obligations. The current version of this document supersedes all previous versions and applies to all users of the platform.

Personal Data Collection and Protection

The term “personal data” refers to any information that can identify an individual, directly or indirectly. 1win collects and processes this data to deliver its services responsibly and in accordance with applicable laws.

Categories of Personal Data Collected

The following types of personal information may be collected during registration, verification, or use of the platform:

  • Full name and date of birth;
  • Email address and phone number;
  • Residential address and nationality;
  • Government-issued identity documents for verification purposes;
  • Payment details, including account numbers and transaction history;
  • Device information, IP address, and browsing behaviour on the platform.

Purpose of Data Collection

Personal data is collected for the following purposes:

  • Creating and managing user accounts;
  • Processing financial transactions and withdrawals;
  • Verifying user identity and age in compliance with regulatory requirements;
  • Preventing fraud, money laundering, and unauthorised access;
  • Improving the quality and functionality of the platform;
  • Communicating relevant updates, offers, and service information.

Data Protection Measures

1win employs both technical and organisational safeguards to protect user data from unauthorised access, loss, or misuse. These include:

  • Encryption of data in transit and at rest using industry-standard protocols;
  • Access controls limiting data handling to authorised personnel only;
  • Regular security audits and vulnerability assessments;
  • Strict internal data handling policies for all employees and partners.

User Rights

Users have the following rights in relation to their personal data:

  • The right to access the personal information held about them;
  • The right to request corrections to inaccurate or outdated data;
  • The right to request the deletion of their personal data, subject to legal obligations;
  • The right to withdraw consent for data processing at any time.

All data processing practices are carried out in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

How Collected Information Is Used

Personal data collected by 1win is used exclusively for lawful, clearly defined purposes. No data is processed in a manner inconsistent with the purposes stated in this policy.

Primary Uses of Personal Data

The information collected is used in the following ways:

  • Account management: to create, maintain, and secure user accounts on the platform;
  • Transaction processing: to facilitate deposits, withdrawals, and financial reconciliation;
  • Service improvement: to analyse platform performance and identify areas for enhancement;
  • Personalisation: to tailor the user experience based on activity and preferences;
  • Marketing communications: to send relevant promotional content, subject to user consent and applicable opt-out rights;
  • Analytics: to understand user behaviour in aggregate and improve product offerings;
  • Regulatory compliance: to meet obligations under anti-money laundering, fraud prevention, and identity verification requirements.

Principles Governing Data Use

All processing of personal information is conducted in accordance with the following principles:

  • Data is collected only to the extent necessary for the stated purpose;
  • Processing is limited to what is required for legitimate operational and legal functions;
  • Users are informed of how their data is used at the point of collection;
  • Data is not sold to third parties for commercial gain.

Transparent and lawful processing is central to the data practices of the platform. Users retain the right to object to specific uses of their data by contacting the support team.

Accessing and Managing Personal Information

Users of the 1win platform retain meaningful control over the personal data held in connection with their accounts. The platform provides accessible procedures for viewing, correcting, or removing this information.

Accessing Personal Data

Users may request a copy of the personal information held about them at any time. Requests should be submitted through the official support channel, with sufficient information to verify the identity of the requesting user.

Correcting Inaccurate Information

If a user identifies inaccurate or outdated personal data in their account, a correction request may be submitted to the support team. Corrections will be processed in a timely manner, subject to identity verification requirements.

Requesting Data Deletion

Users may request the deletion of their personal data. Such requests will be processed in accordance with applicable legal obligations. Certain information may be retained for regulatory compliance, fraud prevention, or dispute resolution purposes, even following a deletion request.

Consent to Security and Payment Processing

By using the 1win platform, users expressly consent to:

  • Identity and security checks conducted by the platform or its authorised partners;
  • The processing of payment data by third-party payment service providers engaged to facilitate transactions;
  • The retention of transaction records as required by financial and regulatory obligations.

All data handling carried out by payment processors is governed by their respective data protection agreements with the platform.

Protection of Children’s Privacy

The 1win platform is intended exclusively for individuals aged 18 years and above. Services offered on the website are not directed at, nor intended for use by, minors.

Age Verification Limitations

The platform does not have the technical capability to independently verify the age of every user at the point of registration without the submission of valid identity documents. Users are required to confirm their age during the registration process, and formal verification documents may be requested at any stage of account use.

Discovery of a Minor’s Account

If it is determined, or credibly reported, that a registered user is under the age of 18, the account will be suspended and all associated personal data will be deleted without undue delay. Parents or legal guardians who believe a minor has registered on the platform are advised to contact the support team immediately with the relevant details.

Parental Requests for Data Deletion

Upon a verified request from a parent or legal guardian, all personal data associated with a minor’s account will be permanently removed from the platform’s systems. Such requests must include sufficient information to identify the account in question and confirm the identity of the requesting party.

International Transfer of Personal Data

The operations of the 1win platform involve partnerships with service providers and third parties located in various countries. As a result, personal data collected from users in India may be transferred to, stored in, or processed in jurisdictions outside India.

Basis for International Transfers

By registering for and using the 1win platform, users provide their explicit consent to the transfer of their personal data to countries where the platform’s partners and service providers operate. This includes countries that may have different data protection standards from those applicable in India.

Confidentiality Obligations of Partners

All third-party partners and service providers that receive or process personal data on behalf of the platform are contractually obligated to:

  • Maintain appropriate confidentiality and security standards;
  • Process personal data only for the purposes specified in their agreements with the platform;
  • Refrain from using or disclosing personal information for any unauthorised purpose.

User Rights in Cross-Border Processing

Users retain all rights described in this policy regardless of where their data is processed. Requests relating to access, correction, or deletion of personal data may be submitted through the standard support channels and will be addressed in accordance with this policy.

Acceptance of This Privacy Policy

Continued use of the 1win website constitutes full and unconditional acceptance of the terms set out in this Privacy Policy. Users who do not agree with any provision of this document are advised to discontinue use of the platform.

Binding Nature of Acceptance

Acceptance of this policy is binding from the moment a user registers an account or continues to use the platform following the publication of an updated version. Users are responsible for reviewing the policy periodically to remain informed of any changes.

Prevailing Version

The current published version of this Privacy Policy prevails over all previous versions. In the event of any inconsistency between this document and earlier versions, the terms of the current version shall apply. The date of the most recent update is indicated at the top or bottom of this document.

Third-Party Data Sharing Practices

In certain circumstances, personal data collected by 1win may be shared with third parties. Such sharing is conducted strictly for defined purposes and subject to appropriate safeguards.

Circumstances Permitting Data Sharing

Personal data may be disclosed to third parties in the following situations:

  • Compliance with applicable law: where disclosure is required by statute, regulation, or a valid legal order from a competent authority;
  • Dispute resolution: where data is necessary to investigate, defend, or resolve a complaint, claim, or legal proceeding;
  • Contractual obligations: where third-party service providers require access to data to perform services contracted by the platform.

Identification of Third Parties

Where third parties are listed on the platform, users may refer to those listings for further information about the organisations involved. Where a third party is not specifically identified, users will be informed of the purpose and general scope of the data sharing prior to, or at the time of, disclosure.

Consent Through Data Submission

By submitting personal information to the platform, users consent to the sharing of that data with third parties in accordance with the terms of this section. Users who have concerns about specific sharing practices may contact the support team for further clarification.

Updated: